Accessibility
accessibility services
The Albuquerque International Sunport has a number of accessibility services available for travelers who need them. Passengers are encouraged to call their airline prior to travel to arrange wheelchair services, oxygen requirements, or other accommodations to help ensure a smooth experience at the airport. Most airlines have options through their reservations systems that allow travelers to identify specific needs, including those traveling with service animals. If you are unsure who to contact or would like to inquire about other arrangements, please contact the Sunport at (505) 244-7700.
ADA policies and compliance procedures
assistance at the sunport
Upon arrival to the airport, airline personnel and Sunport Ambassadors are available to assist travelers and answer questions. To reach Sunport personnel by phone, dial (505) 244-7700 or (505) 244-7706. Should you have an emergency within the airport, call (505) 842-4004.
security and screening procedures
deaf and hard of hearing
A Video Phone is located on the bag claim level at the Information Booth. This phone is provided free of charge with help from the New Mexico Commission for Deaf and Hard of Hearing. TTY telephones are located throughout the Sunport and can be found next to all payphones. The phones are designated with the TTY symbol. Visit our terminal maps page to find payphone locations.
mobility
Wheelchairs are available for use throughout the Sunport. Please request a wheelchair when you make your flight reservation or call your airline prior to arriving for travel. Most airlines have information about wheelchair access and other services on their websites or through their reservations systems. If you arrive at the airport without prior arrangements for a wheelchair, one may be available at the ticketing level. Ask a Skycap or airline representative for assistance when you arrive.
use this guide to learn more about:
- How to plan and prepare for long-distance travel if you use a mobility aid such as a wheelchair, walker, or cane
- A complete list of mobility device policies for major air, bus, train, and cruise lines so readers can research for their unique needs
- Safety tips for using and carrying mobility devices in each mode of transportation, including rental options
parking and ground transportation
service animal and pet relief area
The Sunport has one indoor service animal relief area, located at gate A7, and two outdoor relief areas located outside of the baggage claim level on both the east and west ends of the building. While all traveling animals are welcome to use the relief area, preference is given to service animals.
hidden disabilities sunflower program
The Sunport has partnered with Hidden Disabilities to bring its Sunflower Lanyard program to ABQ. Watch this video to learn more about hidden disabilities.
The United Kingdom based organization, created in 2016, helps people with hidden disabilities discreetly inform others – through the use of Sunflower printed items – that they have a disability that may not be readily apparent. The Hidden Disabilities Sunflower indicates to approaching employees, especially those in customer service roles, that the person may need more assistance and patience is appreciated.
Travelers can ask for a Sunflower item at the information booth or the administration offices. Anyone who feels they have a hidden disability can request one – there are no prerequisites for asking for or wearing an item and the nature of the disability does not need to be disclosed. When Sunport employees see an individual wearing a Hidden Disabilities Sunflower item, they will then know that the individual may need extra assistance/patience.
Questions? Contact Doug Lutz at 505-244-7723 or dlutz@cabq.gov
Do I qualify to wear the Hidden Disabilities Sunflower?
There is no qualifying list of hidden disabilities. If you have a hidden disability and feel that you would benefit from wearing a Hidden Disabilities Sunflower product, please do.
Where can I pick up a Hidden Disabilities Sunflower item?
Pick up Hidden Disabilities Sunflower items at the Sunport’s information booth (bag claim level in front of escalators) or the Aviation Administration offices (third level east of the escalators) between the hours of 8am and 5pm.
What's the next step once I have a Hidden Disabilities Sunflower item?
Wear the item anytime you want others to know that you have a hidden disability. At the Sunport, we’ve provided information to our employees about the program, including airline, restaurant, retailer and TSA personnel.
Does wearing a Hidden Disabilities Sunflower item get me expedited security screening?
The Hidden Disabilities Sunflower does not entitle the wearer to anything other than identifying that you have a hidden disability and that you may need some assistance, help, or a little more time. It is not a pass to be fast-tracked through security, nor for any other benefit.
Who should I contact if I have questions?
Doug Lutz
dlutz@cabq.gov
505-244-7723
airline accessibility information
Title VI Complaints
Overview
These procedures are for complaints of discrimination under Title VI and related laws (hereafter “Title VI Complaints.” In order to be a Title VI Complaint, the complaint must:
- Allege discrimination on the basis of race, color, national origin (including LEP), sex (including sexual orientation and gender identity), creed, or age or violations administrative requirements under Title VI or related laws.
- Not only be for employment matters.
- Allege misconduct by the Sunport including airport employees, contractors, concessionaires, lessees, or tenants.
- Concern an airport facility or actions by the Sunport including airport employees, contractors, concessionaires, lessees, or tenants.
