Accessibility

The Albuquerque International Sunport has a number of accessibility services available for travelers who need them. Passengers are encouraged to call their airline prior to traveling to arrange wheelchair services, oxygen requirements or other accommodations to help ensure a smooth experience at the airport. Most airlines have options through their reservations systems that allow travelers to identify specific needs, including those traveling with service animals. If you are unsure who to contact or would like to inquire about other arrangements, please contact the Sunport at (505) 244-7700.

Assistance at the Sunport

Upon arrival to the airport, airline personnel and Sunport Ambassadors are available to assist travelers and answer questions. To reach Sunport personnel by phone, dial (505) 244-7700 or (505) 244-7706. Should you have an emergency within the airport, call (505) 842-4004. Click here for a full list of Sunport contacts.

Security and Screening Procedures

Passengers with disabilities and/or medical conditions with questions regarding security, TSA screening procedures or what to expect at the security checkpoint can be answered by visiting TSA’s website or by calling TSA Cares toll free at 1-855-787-2227.

Parking and Ground Transportation

The Sunport has a total of 78 designated accessible parking spots located in each parking area, including all four levels of the parking garage. For information about local ground transportation to and from the Sunport, click here. City buses, as well as the shuttle to and from the rental car center, are accessible.

Mobility

Wheelchairs are available for use throughout the Sunport. Please request a wheelchair when you make your flight reservation or call your airline prior to arriving for travel. Most airlines have information about wheelchair access and other services on their websites or through their reservations systems.

If you arrive at the airport without prior arrangements for a wheelchair, one may be available at the ticketing level. Ask a Skycap or airline representative for assistance when you arrive.

Deaf and Hard of Hearing

TTY telephones are located throughout the Sunport and can be found next to all payphones. The phones are designated with the TTY symbol. Visit our terminal maps page to find payphone locations.

Service Animal and Pet Relief Area

Service animals are welcome at the Sunport. Service animal relief areas are located outside of the baggage claim level on both the east and west ends of the building. As part of the Terminal Improvement Project, an indoor relief area will be built near gate A7 and is expected to be complete in early 2018.

Airline Accessibility Information

Please use the links below for accessibility information for each airline servicing the Sunport.

Alaska Airlines
Allegiant Airlines
American Airlines
Boutique Air
Delta Air Lines
JetBlue Airways
Southwest Airlines
United Airlines

ADA Policies and Compliance Procedures

For information about ADA policies or to file a complaint, please visit the City of Albuquerque’s Office of Diversity of Human Rights or contact Human Rights personnel at (505) 768-4712.